1. Who we are and what this policy covers
KZN Catering Equipment is a Durban supplier and designer of commercial kitchens, operating from Glen Anil and serving clients across KwaZulu-Natal. This policy applies to personal information collected through our website, email, telephone calls, quotation requests, site visits, project discussions and service arrangements.
The operator responsible for this website is Astros Marketing (Pty) Ltd, acting on behalf of KZN Catering Equipment. If you contact us by email or submit an enquiry, your details will be used only for legitimate business purposes connected to commercial kitchen design, supply, installation, maintenance and related support.
2. Personal information we collect from enquiries and projects
We collect information that you provide directly, and information needed to manage a quotation, project or service request. This may include contact details, business name, site address, delivery instructions, project specifications and correspondence about equipment or installation requirements.
- Name, surname and job title
- Telephone number and email address
- Business or institution name
- Physical address, including branch or site location
- Project details, drawings, measurements and equipment requirements
- Billing and delivery information
Where needed for safety, access or compliance, we may also record site notes, photos, layout dimensions and service history. This helps us plan extractor systems, stainless fabrication, equipment commissioning and maintenance properly.
3. Why we process your information
We process personal information to respond to enquiries, prepare quotations, plan kitchen layouts, schedule site surveys, arrange deliveries, and carry out installation or repair work. We also use it to manage accounts, provide technical support and keep proper records of our services.
- To prepare and send quotations and proposals
- To confirm site details, access and delivery arrangements
- To install, commission and service equipment
- To communicate about parts, breakdown repairs and maintenance visits
- To meet legal, tax and record-keeping obligations
We do not use your information for unrelated purposes without a lawful basis, and we only keep what is reasonably needed for the job at hand.
4. Sharing information with suppliers and service partners
We may share limited personal information with trusted third parties when it is necessary to complete your order or service request. This can include delivery teams, technicians, fabrication partners, or suppliers who need access to specifications, contact details or site instructions.
Where practical, we only share the minimum information required. Any third party that handles personal information on our behalf is expected to keep it secure and use it only for the agreed purpose. We do not sell personal information.
- Delivery and installation coordination
- Equipment sourcing and warranty processing
- Maintenance scheduling and technical support
- Legal, audit or compliance purposes
5. Information security and retention periods
We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or alteration. This includes controlled access to records, secure storage of business correspondence and sensible handling of client files, especially where site plans or contact details are involved.
We keep information for as long as needed to support our services, comply with legal obligations, resolve disputes and maintain accurate project and account records. Once information is no longer required, it is deleted or archived securely, subject to applicable law and business needs.
6. Your rights under POPIA
You have rights in relation to the personal information we hold about you. Subject to lawful exceptions, you may ask us to confirm whether we hold your information, request access to it, ask for corrections, or object to certain processing activities.
- Request access to your personal information
- Ask us to correct inaccurate or incomplete details
- Object to processing in certain circumstances
- Withdraw consent where processing is based on consent
- Lodge a complaint where you believe your rights have been affected
To exercise these rights, contact us using the details provided on our website. We may need to verify your identity before acting on a request.
7. Cookies, contact details and policy updates
Our website may use cookies or similar tools to help the site function properly and to understand basic traffic patterns. You can adjust your browser settings to limit cookies, but some features may not work as intended if you do so.
If you have questions about this policy or how your information is handled, send us a message through our contact form. We may update this policy from time to time to reflect changes in law, our services or our information handling practices. The latest version will apply from the date it is published.